Last updated 9 July 2026
These terms govern your use of Tilaus, an online ordering service that lets you place food orders with restaurants. By placing an order you agree to these terms.
Tilaus is an ordering platform operated by TODO — your registered company name. We provide the technology that lets a restaurant show its menu and lets you place an order and pay for it. We are not the restaurant, and we do not prepare, sell, or deliver the food.
The restaurant you order from is responsible for the food, its description and price, preparation, and any pickup or delivery it offers.
When you place an order you are making an offer to buy from the restaurant. The order is accepted once the restaurant confirms it. Prices, minimum-order amounts, delivery fees, and opening hours are set by the restaurant and shown to you before you confirm.
You are responsible for giving accurate contact and (for delivery) an accurate address. We may refuse or cancel an order if required information is missing or the restaurant is closed.
Card payments are processed securely by Stripe; we do not store your full card details. Where a restaurant offers cash, you pay the restaurant directly on pickup or delivery. The total you approve at checkout is the amount charged.
Because food is prepared to order, cancellations, refunds, and complaints about an order are handled by the restaurant that fulfilled it. Please contact the restaurant directly. Where a refund is due, it is returned to your original payment method.
You agree not to misuse the service — including placing fraudulent orders, interfering with the platform, or using it unlawfully. We may suspend access where we reasonably believe the service is being misused.
We provide the platform “as is” and do not guarantee it will always be available or error-free. To the extent permitted by law, we are not liable for the quality of the food, the acts of a restaurant, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.
We may update these terms from time to time. The current version, with its “last updated” date, always applies to new orders.
These terms are governed by the laws of TODO — your country of jurisdiction, and the courts of TODO — your country of jurisdiction have jurisdiction over any dispute.
TODO — your registered company name
TODO — your registered business address
TODO — privacy@yourdomain.example